Convincing Business Communication
Managing conflicts – maintaining relationships
Why this is a must
You resolve conflicts, shape relationships and turn difficult issues into positive outcomes.
You will be the saviour of the situation.
Who benefits
Anyone who needs to discuss difficult issues within their team, with their superiors or clients, and who wants to respond to conflicts in a professional manner.
All participants receive Schulz von Thun’s book “Miteinander Reden”.
In-house seminars are a great option (and the best value) for groups of 5 or more.
a confidential environment
your ideal date & location
teambuilding effects
learning partnerships
tailor-made solutions
real individualisation
Don’t have the time to attend a seminar? Or perhaps you are working in a highly confidential area?
With our Executive Coaching programme, we can offer you a bespoke service.
Your benefit
We will work with you on your presentation, ensuring that your next public speaking performance is a success.
This won’t take much time, and will be highly specific, discreet and effective.
Turn difficult issues into positive outcomes.
Contents & Methods
Training course contents
You will learn how to communicate in a flexible and structured manner
You will learn how to use systematic conversation and to resolve difficult issues within the allocated time
You will learn how to combine professionalism in business conversations with empathy
You will experience your own impact on others, and will be able to recognise and avoid interferences in your speaking and listening
You will practise voicing criticism respectfully, clarifying and resolving crises and conflicts in lots of realistic exercises – teaching you how to act confidently even when under pressure
You will increase your potential to be understood by others and to understand others, and you will get your projects and ideas approved
What you have learned will give you persuasiveness, and get you recognition and agreement from your team, your superiors and customers
Training methods
Theoretical inputs, role plays, working on conflict situations (partly provided by us, partly taken from participants’ professional lives)
Solve problems together, providing ideas on how to act in specific situations in line with participants’ individual personalities
New behaviour is tested and cemented immediately with practical exercises within the entire group, in small groups and in face-to-face interviews
Focus areas
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Be confident and poised -
Structure your talk well -
Master any ad hoc situation